Refund policy

Returns and Exchanges for domestic

If you would like to exchange a defective product, if it is damaged during delivery, or if the product you received is different from the one you ordered, please contact us within 7 days of receiving the product. *We cannot accept exchanges for defective or damaged products after 7 days. Please check the product within 3 days of receiving it.

Please check the product when you receive your order, and if the product is defective or damaged, or if you received the wrong product, please contact us immediately at info@artists-rendezvous.com.

Please note that we cannot accept returns or exchanges due to customer convenience.

*Due to the provisions of the Specified Commercial Transactions Act, online sales are not subject to the cooling-off period.

If you have any questions about returns, please contact us at info@artists-rendezvous.com.

Exceptions/Non-returnable products
Certain types of products cannot be returned, such as perishables (food, flowers, plants, etc.), customized products (special orders, personalized products, etc.), and hygiene products (beauty products, etc.). We also cannot accept returns of hazardous materials, flammable liquids or gases. If you have any questions about a specific item, please contact us.

Please note that we cannot accept returns on sale items or gift cards.

 

RETURN AND CANCELLATION POLICY FOR INTERNATIONAL
If you are not satisfied with your order, you have 7 days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to info@artists-rendezvous.com. Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.
In the event that a product is damaged during shipping, please contact customer service at info@artists-rendezvous.com send a detailed photo of the damage with the order number.
Customers can cancel an order until it is dispatched (please contact us as soon as possible).
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item.
Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully.

Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us.